WHAT WE OFFER
We optimize multi-channel communications, delivery of service and quality results to offer the best customer engagement, with the low recessive impact per interaction.
Vendor Management Organization-VMO
COPC certified VMO
CONTACT CENTER OPERATIONS MANAGEMENT PERFORMANCE ANALYSIS AND OVERSIGHT QUALITY CONTROL * ON PREMISE AUDITS PROCESS OPTIMIZATION * CONTRACT ADHERENCE COMPLIANCE MONITORING
CONTACT CENTER SERVICES
CONSUL CCCS
MULTILINGUAL LIVE AGENTS OUTBOUND/INBOUND TELEMARKETING CUSTOMER SERVICE RECEPTION
LEAD GENERATION-APPOINTMENT SETTING
BACK OFFICE FULFILLMENT AND VALIDATION.
DATA LISTS - LATIN AMERICA
MSLA INTERNATIONAL DATA SOLUTIONS
DATA HYGIENE, PROCUREMENT AND PROCESSING FOR LATIN AMERICA

VENDOR MANAGEMENT

COMMERCIAL AND CONSUMER CONTACT CENTER SERVICES
Whether it's FINANCIAL SERVICES, INSURANCE or other products that require a controlled and regulated environment, we can accomodate.
Our Operation is PCI/DSS compliant and we manage workflow, communication, routing, correspondence and notices all through centralized platforms specific to the tasks at hand. Let us convert your leads to clients and/or improve "customer delight" with our contact center services.

DATA HYGIENE, PROCUREMENT AND PROCESSING FOR LATIN AMERICA
With our partnership with MSLA INTERNATIONAL we offer market analysis, segmentation of lists, creation of B2C - B2B databases and management of customer interaction through multiple marketing, service and communication channels.