We are a VENDOR MANAGEMENT COMMERCIAL & CONSUMER CONTACT SERVICES PROVIDER.  

Our goal is to provide effective strategy, technology, professional staff and quality service to obtain optimal results for customer-generated campaigns.

WHAT WE OFFER

OMNICHANNEL CAPABILITY

Clear and consistent communication is critical. Manage your customer engagement across multiple channels (VOICE, SMS, EMAIL, SOCIAL MEDIA) by routing traffic through a central group pooling from the same knowledge base.
SERVICES

MEASURE RESULTS ON KEY METRICS AND TRENDLINES

The implimentation of data analysis and controls over key performance indicators is important in not only forecasting and end results; but also imperative to the campaign journey.  

CONTACT SERVICES

VIRTUAL MONITORING SYSTEMS

We track status, progress, logistics routes, incidentals, communication, historicals, documentation, audio/visual records via our internal virtual systems across secured servers and applications. This allows synergy and streamline processes across business units regardless of office location and/or Point of Contact mobility.
CONTACT SERVICES

We succeed when you do.

Talk with our commercial team on creative pricing for our value added services.

CONTACT US

LET'S TALK

Let's discuss how we can assist your organization in achieving optimal results to feed your bottom line.

CONTACT US

UNETE EL EQUIPO! - JOIN THE TEAM!

We are constantly looking for talented, skilled professionals to add value and expertise to our client services.
APPLY HERE - APLICA AQUI

WHAT WE OFFER

We optimize multi-channel communications, delivery of service and quality results to offer the best customer engagement, with the low recessive impact per interaction. 

VENDOR MANAGEMENT QUALITY SOLUTIONS



A Vendor Management Organization can help manage over-site of operations of your outsourced service providers.

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VENDOR MANAGEMENT

Results need a little boost? Let us conduct an evaluation and provide feedback on how your team can optimize yield with our VMO oversight option. 
CONTACT CENTER CENTRAL

COMMERCIAL AND CONSUMER CONTACT CENTER SERVICES

Whether it's FINANCIAL SERVICES, INSURANCE or other products that require a controlled and regulated environment, we can accomodate.
Our Operations is PCI/DSS compliant and we manage workflow, communication, routing, correspondence and notices all through centralized platforms specific to the tasks at hand. Let us convert your leads to clients and/or improve "customer delight" with our contact center services.

DATA HYGIENE, PROCUREMENT AND PROCESSING FOR LATIN AMERICA

With our partnership with MSLA INTERNATIONAL we offer market analysis, segmentation of lists, creation of B2C - B2B databases and management of customer interaction through multiple marketing, service and communication channels.

Vendor Management Organization-VMO

COPC certified VMO

 CONTACT CENTER OPERATIONS MANAGEMENT   PERFORMANCE ANALYSIS AND OVERSIGHT               QUALITY CONTROL *  ON PREMISE AUDITS    PROCESS OPTIMIZATION  *  CONTRACT ADHERENCE   STAFF AND   LEADERSHIP DEVELOPMENT     COMPLIANCE MONITORING                   

CONTACT CENTER SERVICES

CONSUL CCCS

MULTILINGUAL LIVE AGENTS OUTBOUND/INBOUND TELEMARKETING CUSTOMER SERVICE RECEPTION
LEAD GENERATION-APPOINTMENT SETTING
BACK OFFICE FULFILLMENT AND VALIDATION.

DATA LISTS - LATIN AMERICA

MSLA INTERNATIONAL DATA SOLUTIONS

DATA HYGIENE, PROCUREMENT AND PROCESSING FOR LATIN AMERICA

CONTACT a commercial services associate

DIALER MANAGERS


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INFO TECH
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MANAGEMENT
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OPERATORS


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join the crew!
unete el equipo!

We're always looking for great talent to add to the team.
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