WHAT WE OFFER

We optimize multi-channel communications, delivery of service and quality results to offer the best customer engagement, with the low recessive impact per interaction. 

VENDOR MANAGEMENT

Results need a little boost? Let us conduct an evaluation and provide feedback on how your team can optimize yield with our VMO oversight option. 
CONTACT CENTER CENTRAL

COMMERCIAL AND CONSUMER CONTACT CENTER SERVICES

Whether it's FINANCIAL SERVICES, INSURANCE or other products that require a controlled and regulated environment, we can accomodate.
Our Operations is PCI/DSS compliant and we manage workflow, communication, routing, correspondence and notices all through centralized platforms specific to the tasks at hand. Let us convert your leads to clients and/or improve "customer delight" with our contact center services.

DATA HYGIENE, PROCUREMENT AND PROCESSING FOR LATIN AMERICA

With our partnership with MSLA INTERNATIONAL we offer market analysis, segmentation of lists, creation of B2C - B2B databases and management of customer interaction through multiple marketing, service and communication channels.

Vendor Management Organization-VMO

COPC certified VMO

 CONTACT CENTER OPERATIONS MANAGEMENT   PERFORMANCE ANALYSIS AND OVERSIGHT               QUALITY CONTROL *  ON PREMISE AUDITS    PROCESS OPTIMIZATION  *  CONTRACT ADHERENCE   STAFF AND   LEADERSHIP DEVELOPMENT     COMPLIANCE MONITORING                   

CONTACT CENTER SERVICES

CONSUL CCCS

MULTILINGUAL LIVE AGENTS OUTBOUND/INBOUND TELEMARKETING CUSTOMER SERVICE RECEPTION
LEAD GENERATION-APPOINTMENT SETTING
BACK OFFICE FULFILLMENT AND VALIDATION.

DATA LISTS - LATIN AMERICA

MSLA INTERNATIONAL DATA SOLUTIONS

DATA HYGIENE, PROCUREMENT AND PROCESSING FOR LATIN AMERICA

CONTACT a commercial services associate

DIALER MANAGERS


INFO TECH
&
NETWORKS


MANAGEMENT
&
DEVELOPMENT

L

OPERATORS


join the crew!
unete el equipo!

We're always looking for great talent to add to the team.